Privacy Policy

Key Details

This policy describes how Ribbonworks Ltd. (we/us/the company) protects and makes use of the information you (you/the visitor/the customer) give us when you use this website. If you provide any information when using this website and/or when communication or working with us via any other method (e.g. email, chat, phone, fax, letter, social media), it will only be used in the ways described in this privacy policy.

This policy is updated from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The latest version is always published on this page and a change log is provided at the foot of this page.

If you have any questions about this policy, please contact us or write to the address below:

The Data Controller
Ribbonworks Ltd.
Wilson Business Park
1 Queen Elizabeth Avenue,
Hillington,
Glasgow,
Renfrewshire,
G52 4NQ,
UK

External links on this page are provided for your convenience. Whilst we endevour to ensure they remain up to date we have no responsibility for the content of external sites.

1.0 What Data We Hold


We collect the following information, depending on the nature of your contact with us.

  • Name, company/organisation name and job title
  • Contact information including email addresses, postal addresses and phone numbers
  • Email address if you choose to sign up to our mailing list
  • Details of any previous order(s)
  • Information you provide on any contact forms on our websites
  • Information you provide if you set up an online account on our online shop sites
  • Chat conversations: Your name and any information you choose to provide during the chat.
  • Your IP address, date and timestamped, when ordering from an online shop or paying an invoice online
  • Anonymised device information when you browse our sites such as browser and operating system, device type, time zone

2.0 How We Use This Data


We use your data in the following ways under the following lawful bases:

2.1 Because We Have a Legal Obligation

We retain records of your orders/purchases in order to comply with our legal obligations under UK company, tax and other law.

2.2 To Fulfill Our Obligations To You

We retain and process your data in order to fulfil our contractual and other obligations to you. This includes but may not be limited to:

  • Processing, fulfiling and delivering your order
  • Providing you with a quote or sample or dealing with your enquiry
  • Responding to your chat requests
  • Processing payments (via our third party payments providers)
  • Preventing fraud when placing and paying for orders online
  • Carrying out credit checks on business customers
  • Tracking orders and helping you to easily reorder from us in the future.
  • Providing reminders or highlighting offers via online behavioural advertising solutions.
  • Providing our courier partners with contact information including a contact number and email so they can contact you regarding your delivery and/or to allow you to track your delivery online or in an app.

2.3 With Your Consent

If you have chosen to add your email to our marketing email list we may contact you periodically with product updates, news and offers.

3.0 Web Chat


We use Meta's (Facebook) Messenger chat platform on some of our websites to allow you to chat to our team via our websites.

You can choose to chat as a guest or with your Facebook profile if you have one. This does NOT allow us to access any of your private personal data from Facebook but does display publicly visible information such as your name and a small picture icon to us.

If you use the chat function to make a request such as a quote or sample we will use any personal data you provide in the chat in exactly the same way as if it was provided via one of the contact forms on our site. The section above explains how we use such data.

Prior to starting a chat you will also have the opportunity to review Meta's current terms and conditions, and privacy policy in relation to the chat function. You can also view Meta's Messenger Privacy & Safety webpages, which provide detailed information about the safety and privacy features of Meta's Messenger platform. Additional privacy resources relating to this can be found in section 6.0 below.

4.0


Section 4.0 is intentionally blank

5.0 Cookies


5.1 What Are Cookies

A cookie is a small file placed on your computer's hard drive. It enables us to identify your computer as you view different pages on our website.

Cookies do not allow us any access to your computer, do not identify you personally or share with us any personal information.

You can find out more about cookies at All About Cookies.

The different types of cookies are explained below.

5.2 Allowing Cookies

When you first visit our site you will be presented with an opt-in box to allow you to choose which types of cookies you wish to allow.

You can view and edit these choices at any time via the "Change Cookie Preferences" button at the top of this page.

5.3 Strictly Necessary Cookies

These cookies are essential to provide you with services available through our website and to enable you to use certain features of our website. Without these we cannot provide you with certain services on our website. If you have blocked this type of cookie via a browser or third party application our site may not function as intended.

5.4 Functionality Cookies

These cookies are used to personalise your experience on our website. For example they may be used to remember your language, currency or theme preferences. If you choose not to allow or to block these types of cookies your chosen settings may not be stored, and our site may become less easy to use.

5.5 Performance & Analytics Cookies

These cookies are used to analyse traffic to our website and how visitors are using the site, for example which pages are most popular, how long visitors spend on each page, what devices they are viewing our sites on or what cities or countries they are browsing from. This helps us improve your experience on our website. The information collected through these cookies does not show us any personal data like names or contact details.

Section 6, below, details the specific performance and analytics cookies we may use, privacy policies for any third party providers and opt out resources.

5.6 Advertising & Targeting Cookies

These cookies are used to show advertising that is likely to be of interest to you. These cookies are served by our advertising partners and they may combine information they have collected on our website with other independently collected information from their network of sites. This is known variously as re-marketing, OBA or Online Behavioural Advertising and allows ads to be shown based on sites you have recently visited or may be interested in.

Section 6, below, details the specific advertising and targeting cookies we may use, privacy policies for any third party providers and opt out resources.

5.7 Information & Opt Out Resources

You can learn more about online behavioural advertising and find out how to opt out of these types of cookies on this and other sites by visiting some or all of the following resources:

6.0 Third Parties


The table below lists all third party service providers we work with, a short description of what they are used for, links to their privacy policy and other privacy resources and, where applicable, opt out information.

Third Party Service Providers
Third Party Partner Service Provided Privacy Policy/Resources Opt Out Resources
Google Ads (formerly known as AdWords) Advertising
Use of Advertising & Targeting Cookies
Google Privacy Policy (Ads) Google Ads - My Ad Center - Opt Out Options
Microsoft Advertising (formerly known as Bing Ads) Advertising
Use of Advertising & Targeting Cookies
Microsoft Privacy Policy (Advertising ) Microsoft Advertising Opt Out Resources
Meta Platforms (Facebook, Instagram, WhatsApp) Advertising
Use of Advertising & Targeting Cookies
Meta Privacy Policy Meta - Opt Out Resources
Google Analytics - Universal Analytics (UA) Website Analytics
Use of Performance & Analytics Cookies
Google Privacy Policy (Analytics UA) Google Analytics - Opt Out Extension
Google Analytics 4 (GA4) Website Analytics
Use of Performance & Analytics Cookies
Google Privacy Policy (Analytics GA4) Google Analytics - Opt Out Extension
Microsoft Clarity Website Analytics
Use of Performance & Analytics Cookies
Microsoft Privacy Policy (Clarity) Microsoft Clarity Opt Out Resources
Stripe Payment Processing Stripe Privacy Policy N/A
Paypal Payment Processing Paypal Privacy Hub N/A
APC Overnight Shipping APC Overnight Privacy Policy N/A
DHL Express Shipping DHL Express Privacy Hub N/A
DHL Parcel Shipping DHL Parcel Privacy Hub N/A
DPD Shipping DPD Privacy Policy N/A
Evri Shipping Evri Privacy Policy N/A
FedEx Shipping FedEx Privacy Policy N/A
ParcelForce Shipping ParcelForce Privacy Policy N/A
Royal Mail Shipping Royal Mail Privacy Policy N/A
UPS Shipping UPS Privacy Policy N/A
Yodel Shipping Yodel Privacy Policy N/A
Experian Business Express Credit Checking for Business Customers Experian Business Express Privacy Policy N/A
Kashflow Invoicing & Accounting Services Kashflow Privacy Policy N/A
Data8 Data Validation & Predictive Address Tool Data8 Privacy Policy N/A
Amazon AWS Cloud Computing AWS Privacy Policy N/A
Microsoft Azure Cloud Computing Microsoft Azure Privacy Policy N/A

7.0 Your Rights


We want you to remain in control of your data at all times and welcome any questions or comments you may have about this policy or how we use your data generally.

You can make a request to see the information we hold on you, to have it corrected, updated or deleted at any time. Please contact us via this website or write to the data controller at the address above.

We will respond to your request detailing any requested information or making amendments or deletions as requested. We may retain certain records in order to comply with relevant legislation - for example we must retain financial records pertaining to your order - but we will inform you of this and make clear the grounds for any retention.

If you have chosen to add your email to our marketing email list, you may automatically unsubscribe by clicking the link in any email or contacting us.

We will never share your personal information with third parties unless the law requires us to do so - for example if we are legally required to assist the police or tax authorities.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the GDPR (please see the Information Commissioner's Office website for more information).

8.0 Compliance With Different Global Privacy Regulations


We follow the privacy standards required for compliance with EU GDPR.

This, generally, requires a higher level of privacy and data security than other similar legislation. There are some differences in comparision to other regulations such as the UK GDPR, China's PIPL or California's CCPA. The following external links provide more information on differences.

8.1 UK Children's Code

This site is not intended for use by children. As such the additional privacy standards that would be required by the UK ICO's Childrens Code are not applicable.

9.0 Change Log


Privacy Policy Change Log
Date Version Changes Made
01 May 2018 V1.0 Initial Version - GDPR Compliant
15 October 2020 V1.1 Additional information on cookies, what they are and how to opt out.
Section added on Facebook Chat to explain how it works and what information we can see when you choose to chat with us as a guest or using your Facebook profile.
Additional resources for opting out of OBA added.
20 April 2023 V2.0 Policy review and minor changes for clarity and readability.
Web chat section expanded to provide links to Meta privacy resources.
Section 4.0 (Website Analytics) merged into section 5.0 (Cookies) as the analytics platforms used are cookie based, section numbering maintained as before for clarity.
Section on cookies significantly expanded to include: subsections on different types of cookies and what we use them for, more detail on what cookies are, more detail on choosing which cookies to allow and how to edit your choices, list of information and opt out resources.
Section added on data protection legislation and the variation between EU GDPR, UK GDPR, China's PIPL and California's CCPA. Subsection added on the UK ICO's Children's Code
24 May 2023 V2.1 Fraud prevention clause split into two distinct parts; that we may run credit checks on business customers and preventing fraud when paying online.
Added Experian as a Third Party Processor with appropriate links to privacy resources.
Added Kashflow as a Third Party Processor with appropriate links to privacy resources.
10 July 2023 V2.2 Added shipping services UPS, FedEx, DPD, APC Overnight, Evri, ParcelForce and Yodel as a Third Party Processor with appropriate links to privacy resources.
Added data validation and address/postcode finder services Data8, Amazon AWS and Microsoft Azure as a Third Party Processor with appropriate links to privacy resources.