This policy is updated from time to time. The latest version is always published on this page and the date of the last edit is noted in the footer at the bottom of this page.
If you have any questions about this policy, please contact us or write to the address below:
The Data Controller
Wilson Business Park
1 Queen Elizabeth Avenue,
What Data We Hold
We collect the following information, depending on the nature of your contact with us.
- Name, company/organisation name and job title
- Contact information including email address, postal address and phone number
- Email address if you choose to sign up to our mailing list
- Details of any previous order(s)
- Information you provide on enquiry, sample or quote request forms
- Information you provide if you set up an online account on a online shop site
- Chat conversations: Your name and any contact information you choose to provide during the chat.
- Your IP address when ordering from an online shop or paying an invoice online
How We Use This Data
We use your data in the following ways under the following lawful bases:
Because We Have a Legal Obligation
We retain records of your orders/purchases in order to comply with our legal obligations under UK company, tax and other law.
To Fulfill Our Obligations To You
We retain and process your data in order to fulfill our contractual and other obligations to you. This includes but may not be limited to:
- Processing, fulfilling and delivering your order
- Providing you with a quote or sample or dealing with your enquiry
- Responding to your chat requests
- Preventing fraud when placing and paying for orders online
- Tracking orders and helping you to easily reorder from us in the future.
- Providing our courier partners with contact information including a contact number and email so they can contact you regarding your delivery and/or to allow you to track your delivery online or in an app.
With Your Consent
If you have chosen to add your email to our marketing email list we may contact you periodically with product updated and offers.
We use analytics systems such as Google Analytics when you visit our sites to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various pages on the site, time spent on the site or sources of visitors. This helps us to improve our pages, spot errors or issues and provide a better customer experience. This information is only processed in an aggregated way and is anonymised. Google provides a tool to allow you to opt out of Analytics cookies.
What Are Cookies
Cookies do not allow us any access to your computer, do not identify you personally or share with us any personal information.
You can find out more about cookies at All About Cookies.
Some cookies are used to present you with targeted advertising via advertising partners such as Google Ads (AdWords) or Microsoft Advertising (Bing Ads) or Facebook (Facebook and Instagram Ads), known variously as re-marketing, OBA or Online Behavioural Advertising. This is essentially adverts for products you might already have looked at or sites you have recently visited. You can opt out of these types of cookies on this and other sites by visiting Your Online Choices and/or Google's Opt Out Info. Facebook allows you to control targeted advertising via your Facebook account privacy settings. Please note that this does not stop you seeing adverts, it simply prevents this type of ad targeting.
As cookies are set for every device and web browser (Safari, Edge, Firefox etc.) rather than for a user, if you use different devices and/or browsers you should opt out on each device and each browser if you so wish.
We want you to remain in control of your data at all times and welcome any questions or comments you may have about this policy or how we use your data generally.
You can make a request to see the information we hold on you, to have it corrected, updated or deleted at any time. Please contact us via this website or write to to the data controller at the address above.
We will respond to your request detailing any requested information or making amendments or deletions as requested. We may retain certain records in order to comply with relevant legislation - for example we must retain financial records pertaining to your order - but we will inform you of this and make clear the grounds for any retention.
If you have chosen to add your email to our marketing email list, you may automatically unsubscribe by clicking the link in any email or contacting us.
We will never share your personal information with third parties unless the law requires us to do so - for example if we are legally required to assist the police or tax authorities.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the GDPR (please see the Information Commissioner's Office website for more information).
01 May 2018 - Initial version.
15 October 2020 - Additional information on cookies, what they are and how to opt out. Section added on Facebook Chat to explain how it works and what information we can see when you choose to chat with us as a guest or using your Facebook profile. Additional resources for opting out of OBA added.